Are You Really Sorry – How Are Your Communicating Skills?

Are you really sorry, how do you communicate? Do you really care or just pay lip-service to the words. In both our private lives and business it is how we communicate that makes all the difference.

Relationships between people and negotiations depend on win-win solutions, on empathy and seeing the other persons view. As the Hiawatha saying: you have to walk in the other mans shoes to know how they are feeling.

Cooperation between parents and children or teenagers depends on the understanding, trust and empathy of the relationship. Prisoners who meet-up with their victims and show remorse can make a new start and help their victims come to terms with their loss. “I’m sorry” two little words with big impact.

How well do you communicate with your customers or clients, maybe the delivery was late, do they feel you really care or just want their money? To build a following of loyal customers show them you care and understand their needs with your products. Always give great value, be honest, treat them as you would like to be treated. One tip to bring customers back and get referrals is to offer incredible value in your free offers, make them good enough to buy and you will gain respect and more customers eager for your offers.

Reward people well for remaining loyal over time and returning for more products. Don’t be like the giant companies that make offers for new customers at the expense of regulars, some charge unreasonable amounts and hope they won’t notice. BT is one culprit also some insurance companies, I know I’ve been caught, it isn’t until you say you will go elsewhere, they start to treat you with respect. They will learn it cost more to gain new customers than keep your existing ones happy!

There is nothing more likely to lose you customers than treating them unfairly. Customers are the life-blood of your business.

Do you already have a business or are you one of the 2,000,000,000 regularly searching Google for ways to work at home? Working online is a good way to start a business. Affiliate marketing is a simple method suitable for most people with at least basic computer skills and a determination to succeed. Begin with the guidance of a coach it will save you time and money in the long run, and it will save a lot of stress as you will be directed what to do for the best results. Products will be provided together with training so that you can start to earn commissions whilst you are learning the techniques.

Books to improve your communicating skills:

For person conflict “Stop Arguing and Start Talking” by Susan Quilliam

“How to Get Your Point Across in 30 Seconds” by Milo O Frank

“Email Persuasion” by Ian Brodie

Anthony Robbins is the master of communicating, see his videos on YouTube!

Hello My name is Anne

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Information Communication Technology (ICT) – Definition, Advantages And Disadvantages

This article will familiarize you with the definition, advantages and disadvantages of Information Communication Technology (ICT). It is important for you to read carefully to understand the basics of Information Communication Technology (ICT).

The definition

Information Communication Technology (ICT), or Information Technology (IT) as abbreviated, stands for the use of computers and telecommunications technology and devices to produce, manipulate, store, transmit and securely retrieve information.

ICT Tools

These are the tools or gadgets that are used to locate, explore and exchange information. They include the following devices:-

• Computers – Desktops, Laptops, Palmtops, PDAs, Mainframes
• Telephones
• Mobile Phones (GSM)
• Fax machines
• Television sets
• Satellites
• Internet

Advantages of ICT

Following are the advantages of Information Communication Technology (ICT):
1. It provides timely, better and cheaper access to knowledge and information.
2. It speeds up business transactions, productions and management processes.
3. ICT has made possible for people worldwide, to access internet, in a new and exciting way.
4. With ICT tools, business dealings and transactions have moved closer.
5. It provides a very reliable, flexible, fast and accurate means of disseminating information in modern times.
6. It provides employment opportunities and opens new career fields for people around the world.
7. It is also one of the best mediums for giving out instructions in schools.

Disadvantages of ICT

Despite its numerous benefits, ICT has few limitations, some of which include:-

1. Job loss: ICT application in offices may cut down few jobs as manual jobs and tasks are being automated.
2. Costly: ICT components and tools can be expensive and unaffordable to general public.
3. Loss of Social Bond: Implementation of ICT in every sphere of life is limiting personal human relationships and physical contacts as more work and interactions are based online.
4. Crime: ICT may lead to increase in crime ratings. People are being defrauded online. Cyber crimes like identity-theft, credit card scams, systems hacking, and piracy are on the rise. Internet is flooded with cyber criminals like hackers, perverts, and stalkers.
5. Abuse: This is another disadvantage of ICT. Some examples include pornography (especially child pornography), plagiarism, cyber war, e-mail spams, etc.
6. Addiction: The use of ICT is addictive. Obsessive users can be found spending hours online. This behaviour may lead to stress and other health related complications.

Many parents also believe that the most common adverse effects of ICT may include contact of their child with aggressive or inappropriate contents, endangering their physical health (visual impairment, rigidity, spinal injuries) as a result of prolonged seating in front of the computer, obesity, and loss of contact with the real world leading to addiction. Besides, they also emphasize all positive ef

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Nano Machines

Nanomachines are devices that range in size from the smallest of MEMS devices down to devices assembled from individual molecules. This section briefly introduces energy sources, structural hierarchy, and the projected future of the assembly of nanomachines. Built from molecular components performing individual mechanical functions, the candidates for energy sources to actuate nanomachines are limited to those that act on a molecular scale. Regarding manufacture, the assembly of nanomachines is by nature a one-molecule-at-a-time operation. Although microscopy techniques are currently used for the assembly of nanostructures, self-assembly is seen as a viable means of mass production. In a molecular device a discrete number of molecular components are combined into a supramolecular structure where each discrete molecular component performs a single function.

The combined action of these individual molecules causes the device to operate and perform its various functions. Molecular devices require an energy source to operate. This energy must ultimately be used to activate the component molecules in the device, and so the energy must be chemical in nature. The chemical energy can be obtained by adding hydrogen ions, oxidants, etc., by inducing chemical reactions by the impingement of light, or by the actions of electrical current. The latter two means of energy activation, photochemical and electrochemical energy sources, are preferred since they not only provide energy for the operation of the device, but they can also be used to locate and control the device.

Additionally, such energy transduction can be used to transmit data to report on the performance and status of the device. Another reason for the preference for photochemical- and electrochemical-based molecular devices is that, as these devices are required to operate in a cyclic manner, the chemical reactions that drive the system must be reversible. Since photochemical and electrochemical processes do not lead to the accumulation of products of reaction, they readily lend themselves to application in nanodevices. Molecular devices have recently been designed that are capable of motion and control by photochemical methods. One device is a molecular plug and socket system, and another is a piston-cylinder system. The construction of such supramolecular devices belongs to the realm of the chemist who is adept at manipulating molecules. As one proceeds upwards in size to the next level of nanomachines, one arrives at devices assembled from (or with) single-walled carbon nanotubes (SWNTs) and/or multi-walled carbon nanotubes (MWNTs) that are a few nanometers in diameter. We will restrict our discussion to carbon nanotubes (CNTs) even though there is an expanding database on nanotubes made from other materials, especially bismuth.

The strength and versatility of CNTs make them superior tools for the nanomachine design engineer. They have high electrical conductivity with current carrying capacity of a billion amperes per square centimeter. They are excellent field emitters at low operating voltages. Moreover, CNTs emit light coherently and this provides for an entire new area of holographic applications. The elastic modulus of CNTs is the highest of all materials known today. These electrical properties and extremely high mechanical strength make MWNTs the ultimate atomic force microscope probe tips. CNTs have the potential to be used as efficient molecular assembly devices for manufacturing nanomachines one atom at a time

The author also writes articles on “Innovative Electronics Ideas”

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Failure Analysis of Mechatronic Systems

The failure modes of a mechatronic system include failure modes of mechanical, electrical, computer, and control subsystems, which could be classified as hardware and software failures. The failure analysis of mechatronic systems consists of hardware and software fault detection, identification (diagnosis), isolation, and recovery (immediate or graceful recovery), which requires intelligent control. The hardware fault detection could be facilitated by redundant information on the system and/or by monitoring the performance of the system for a given/prescribed task. Information redundancy requires sensory system fusion and could provide information on the status of the system and its components, on the assigned task of the system, and the successful completion of the task in case of operator error or any unexpected change in the environment or for dynamic environment. The simplest monitoring method identifies two conditions (normal and abnormal) using sensor information/signal: if the sensor signal is less than a threshold value, the condition is normal, otherwise it is abnormal. In most practical applications, this signal is sensitive to changes in the system/process working conditions and noise disturbances, and more effective decision-making methods are required.

Generally, monitoring methods can be divided into two categories: model-based methods and featurebased methods. In model-based methods, monitoring is conducted on the basis of system modeling and model evaluation. Linear, time-invariant systems are well understood and can be described by a number

of models such as state space model, input-output transfer function model, autoregressive model, and autoregressive moving average (ARMA) model. When a model is found, monitoring can be performed by detecting the changes of the model parameters (e.g., damping and natural frequency) and/or the

changes of expected system response (e.g., prediction error). Model-based monitoring methods are also referred to as failure detection methods.

Model-based systems suffer from two significant limitations. First, many systems/processes are nonlinear, time-variant systems. Second, sensor signals are very often dependent on working conditions. Thus, it is difficult to identify whether a change in sensor signal is due either to the change of working

conditions or to the deterioration of the process. Feature-based monitoring methods use suitable features of the sensor signals to identify the operation

conditions. The features of the sensor signal (often called the monitoring indices) could be time and/or frequency domain features of the sensor signal such as mean, variance, skewness, kurtosis, crest factor, or power in a specified frequency band. Choosing appropriate monitoring indices is crucial. Ideally the

monitoring indices should be: (I) sensitive to the system/process health conditions, (ii) insensitive to the working conditions, and (iii) cost effective. Once a monitoring index is obtained, the monitoring function is accomplished by comparing the value obtained during system operation to a previously determined threshold, or baseline, value. In practice, this comparison process can be quite involved. There are a

number of feature-based monitoring methods including pattern recognition, fuzzy systems, decision trees, expert systems, and neural networks. Fault detection and identification (FDI) process in dynamic systems could be achieved by analytical methods such as detection filters, generalized likelihood ratio (which uses Kalman filter to sense discrepancies in system response), and multiple mode method (which requires dynamic model of the system and could be an issue due to uncertainty in the dynamic model) (Chow and Willsky, 1984). As mentioned above, the system failures could be detected and identified by investigating the difference between various functions of the observed sensor information and the expected values of these functions. In case of failure, there will be a difference between the observed and the expected behavior of the system, otherwise they will be in agreement within a defined threshold. The threshold test could be performed on the instantaneous readings of sensors, or on the moving average of the readings to reduce noise. In a sensor voting system, the difference of the outputs of several sensors and each component (sensor or actuator) is included in at least one algebraic relation. When a component fails, the relations including that component will not hold and the relations that exclude that component will hold. For a voting system to be fail-safe and detect the presence of a failure, at least two components are required. For a voting system to be fail-operational and identify the failure, at least three components are required, e.g., three sensors to measure the same quantity (directly or indirectly).

The author also writes articles on “Innovative Electronics Ideas”

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Hearing and Listening Are Not Necessarily the Same

As big as my ears are, you would think I would be able to hear everything I am listening to.

I like to think I am hearing what I am listening to but I have so many illustrations that prove otherwise. I’m not sure what it is, but I am working on it with the help of the Gracious Mistress of the Parsonage.

It was on a Friday and I was very busy trying to get things done for the weekend. Some in our domicile can multitask and then the other can hardly do one thing at a time.

I’m not quite sure how my wife does it, but she can do half a dozen things at the same time and get them all done perfectly. It is like one of those jugglers at the circus who can keep half a dozen balls in the air at the same time.

Not me. I can’t even keep one ball in the air at the same time, let alone half a dozen.

I was busy trying to get ready for the weekend when the wife came in and said, “Can we borrow your truck on Monday?”

I grunted and nodded my head in the affirmative.

“We need to move some furniture to a storage unit.”

Now, in those two sentences she used the word “we” but I heard the word “I.”

I am okay with her borrowing my truck and doing whatever kind of business she needs to do. A marriage works that way. One has a truck and the other borrows said truck.

I should have thought something was up, but you know how it is with us men. We do not think unless backed into a corner and we cannot do anything else. All through the weekend when I saw my wife, she would look at me and smile and nod her head. I smiled and nodded my head back at her. After all, isn’t that what a good relationship is all about? Smiling and nodding your head at each other.

As I recall, it was a rather pleasant weekend and then it was over.

Early on Monday morning my wife came into the living room where I was watching TV and drinking my morning cup of coffee. I can’t start any day without my coffee. Whoever invented coffee should actually get a Nobel Peace prize.

My wife came in and looked at me and said, “Are we ready to go?” Then she smiled and nodded her head in my direction.

At the time, I had no idea whatsoever of what she was talking about. Where were we going to go? I had no plans for the morning. It was my one morning to chill out and catch up on my resting.

“You know,” she said with a big smile all over her face. “We are going to borrow your truck and move some furniture to a storage unit.”

“We,” I said very quizzically. “Who is the we? And what are we going to do?”

Then she explained to me that on the past Friday I had agreed with her that we would use my truck and move some furniture to a storage unit. Now, for the life of me I did not remember that. All I remember was the word “I.” All things being equal, I assumed she was asking if she and somebody else could borrow my truck and then she and somebody else would move some furniture to a storage unit.

My failure was I did not think to ask who that somebody else was. I had no idea that that somebody else was me.

If you want to have an argument with your wife, think twice about it and then forget about it. Even when you can prove she is wrong, and I never can, she is always right. The best thing to do is to go along so that you can get along.

So, “we” borrowed my truck and then “we” moved some furniture to a storage unit. It took us all morning and not being in the best shape of my life, I was kinda wore out. I never worked so hard in my life that I could remember. All I did that morning was nod my head and smile until we were finished.

It was about noontime when we finished and when we got into the truck she said to me, “Goodness, it’s lunchtime and I haven’t prepared anything for lunch. Do you suppose we could go out for lunch?”

To this day, I wonder if that wasn’t the plan all along. “We” would borrow my truck and “we” would move furniture and then “we” would go out to lunch. That’s where the “we” stopped.

As we finished our lunch the waitress brought the bill and the “we” changed to “me.”

Driving home from the diner my wife sighed very deeply and said, “We sure had a wonderful morning didn’t we?”

I nodded and smiled and kept driving.

Musing along the way I could not help but think that sometimes listening and hearing are two different things.

I believe Solomon understood this very well when he wrote, “A wise man will hear, and will increase learning; and a man of understanding shall attain unto wise counsels” (Proverbs 1:5).

I may be hearing what my wife is saying, but I may not be listening to what she is saying. The not listening is what really gets you into trouble.

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A Suspicious Mind Is A Terrible Thing To Waste

I have discovered over the years several types of minds. The “open mind” which catches everything except the truth. The “analytical mind” which organizes everything to the point of sterility. The “closed mind” which you can bounce ideas and they never stick.

For every man, there is the “woman’s mind.” Every husband knows if he wants to change his wife’s mind, all he has to do is agree with her. Finally, the “political mind,” which for all practical purposes is an oxymoron. Politicians obviously do not have a mind of their own. They change their mind so often you hardly know who they are.

I find most people’s minds are like beds – all made up and tucked neatly away. Many of these people have sound minds – sound asleep, that is.

The most valuable mind is the suspicious mind. It is in this frame of mind that the real picture has developed for me. An incident several years ago illustrated this to me.

We received one of those calls every American gets at least once a month. An invitation to come to Daytona Beach and spend two nights at a motel on the beach. The sponsor even offered to throw in breakfast, which we promptly threw out (or was it “up?”).

It all sounded wonderful. My wife and I had never stayed on the beach and thought it would be an excellent opportunity. Eagerly we said “yes” thrilled with the prospect.

“Oh, by the way,” the young woman on the telephone said, “you will be required to listen to a 90-minute presentation.”

It was then my suspicious mind kicked in. To be more honest, the kick came from my wife, who had the suspicious mind.

“Is there anything we have to buy?” my wife made me ask the delightful woman on the telephone.

“Absolutely nothing,” she said so cheerily, I believed her. My wife, “Miss Suspicion,” did not buy it for a second.

Finally, I convinced her to go and I arranged with the woman on the telephone for the two nights on the beach.

Looking back on this incident, I realize a suspicious mind does come in handy.

I must confess (which is hard for me to do) my wife’s suspicious mind has saved us from a few potentially disastrous situations. (But you didn’t hear it from me.)

When we arrived at the Daytona Beach office, they greeted us most graciously. I was smiling a smile that said, “See, I told you this was going to be great.”

The cordial receptionist gave us a key to our room and easy-to-follow directions to our motel on the beach and, best of all, coupons for supper for two at a fancy restaurant.

So far, everything promised to be a magnificent adventure.

Just as I picked up the key, the lady reminded us of the 90-minute presentation. We had to sign up for a time that was “convenient for y’all.”

All I could see was that gregarious smile and the beach. As the glaze thickened over my eyes, I signed up. Then we were off.

While I was smiling, my wife was mumbling something like, “This is a mistake. I know there is a catch somewhere. Nothing is free.”

Being the sophisticated husband I am with a vast, cultivated vocabulary at my disposal, I said nothing.

There is a time to speak, but every husband knows it is usually not when in the presence of his wife.

We had a great time. The beach was wonderful and late that night we enjoyed a marvelous supper. Everything was going along quite nicely and we drifted off to sleep listening to the waves rhythmically massage the beach outside our window.

Then the time came for the 90-minute presentation. It was quite educational. I learned my wife was right all along.

The “catch” she worried about was called a “timeshare.”

Timeshare is an interesting concept. First, you must buy a week (or two if you like). At that point, I was ready to sign up. My pen was dripping ink ready to sign anything, anywhere.

Then my wife began asking questions. It’s a good thing she did.

That is when we learned another thing about timeshares. After one buys a week, the cost has just begun. Of course, they told us, we must pay property taxes on “our property.” Then there are monthly maintenance fees and insurance premiums. We learned the word “share” in timeshare means we share all our money with them.

By the time she finished her presentation, there were more fees on our timeshare than fleas on a West Virginia hound dog.

That was not the worst of it though. When our week came, we were expected to “rent” our own room to stay in it. When the woman got through with her 90-minute presentation (which actually took three hours), timeshare made as much sense to me as renting underwear.

There are times when a suspicious mind does come in handy, but not always. Sometimes I appreciate trusting someone without any fear. But, who?

The antidote for a suspicious mind is found in the Bible. The Old Testament prophet understood this when he wrote, “Thou wilt keep him in perfect peace, whose mind is stayed on thee: because he trusteth in thee” (Isaiah 26:3).

There are many things to be suspicious about, but when I come to Jesus Christ, I can relax. He gives me peace of mind because He is easy to trust.

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